Known Issues

General known issues

Impacted areaDescriptionWhat to do
Can’t access the admin area of my blogAfter logging in through Ryerson CAS, user is directed to a blue page when trying to access an admin page of their blog.

This does not appear to affect all users at all times.
Workarounds:
1. Try using the ‘Back to…’ button to go to the blog homepage and use the admin bar (top) to access admin pages.

or 2. Try to log out, then go directly to the admin address for your blog and log in there.

Workaround instructions can be found at:
Can’t access the admin area of my blog

Categories – when assigned in Post Editor screen.Some users receive an error message when attempting to save/publish a post with certain categories selected.

This is likely caused by blogs that have categories and tags that have the exact same code. For example, if you have a category called ‘WordPress’ and a tag called ‘WordPress’.

Workaround:
First, complete the authoring of your post and publish – without selecting any categories.

Next, in the list of posts, use the ‘Quick Edit’ feature to assign categories.

Workaround instructions can be found at:
‘Post failed’ workaround
Site doesn’t work at all(using Magazine Basic theme)
The Magazine Basic theme does not work with the Easy Google Fonts plugin.
Please contact our support team to correct this issue, as you won’t be able to reach the admin panel in order to fix it yourself.

Known issues with the Gutenberg block editor

Impacted areaDescriptionStatus
Audio/video playlists – no blockThere is no audio/video playlist block at this time.

Workaround:
Use the “Shortcode” Gutenberg block, with the playlist shortcode. Details can be found on the WordPress codex.
Button block doesn’t respect colour selections when using Twenty fourteen theme.
Despite selecting foreground and backgroundcolours, the button background appears bright green (from the Twenty Fourteen theme)Workaround: Instead of selecting one of the colour options you see, click the multicoloured wheel and select a ‘custom’ colour. These seem to work as expected.
Add block option (“+”) does not always display between blocks.When you hover on the borders in between, above and below blocks, the + icon should appear to add a block in that space. Sometimes the one above the currently selected block does not appear.Workaround: Try selecting another block, to shift the focus OR save your post as a draft and reload the post editor.